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Common Add-on Issues
Spot UV on Texured Cards
Spot UV will not appear 100% flat on a textured card, such as cotton, uncoated, and linen.
The gloss will highlight the uneven texture of the paper. If this is not the look you are going for, we suggest selecting a different cardstock.
Foil Edges on Rounded Corners
We...
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File Issues
CMYK vs RGB
A common issue we see is that the file that was submitted is in RGB format.
RGB is a format designed specifically for digital formats, whereas CMYK is designed for print.
We do print in CMYK, so there is a color shift if we have to convert your file from RGB to CMYK.
Resolution
If t...
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Proof Issues
Where Is My Proof?
Once your order is processed, it will then be sent to our proofing staff. Proofs are typically sent out by the next day.
You'll receive a proof email once your proof is ready to view.
To approve your proof, you can click the "Approve the Proof" button in the proof email. You ...